iHope Behavioral Health LLC ("we," "us," or "our") is committed to protecting your privacy and the
confidentiality of your personal and health information. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you use our telehealth services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email
address, and emergency contact information.
Health Information: Medical history, mental health records, treatment plans,
medications, and other protected health information (PHI).
Insurance Information: Health insurance details for billing purposes.
Payment Information: Credit card or other payment details when you pay for
services.
Technical Information: IP address, browser type, and device information when
using our website or telehealth platform.
How We Use Your Information
We use your information to:
Provide psychiatric and mental health care services via telehealth
Schedule and manage appointments
Process payments and billing
Communicate with you about your treatment
Comply with legal and regulatory requirements
Improve our services and patient experience
How We Protect Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your
information, including:
HIPAA-compliant telehealth platforms with end-to-end encryption
Secure electronic health record systems
Staff training on privacy and security practices
Limited access to your information on a need-to-know basis
Information Sharing
We do not sell your personal or health information. We may share your information only:
With your written consent
For treatment, payment, or healthcare operations as permitted by HIPAA
With other healthcare providers involved in your care (with your permission)
As required by law or court order
To prevent serious harm to yourself or others
Your Rights
You have the right to:
Access and obtain copies of your health records
Request corrections to your health information
Request restrictions on how we use or disclose your information
Receive a list of disclosures we have made
File a complaint if you believe your privacy rights have been violated
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: